Returns & Refunds Policy

Last Updated: [MM/DD/YYYY]

1. Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be unused, undamaged, and in original packaging with tags attached.
  • Proof of purchase (order number) is required.

2. Non-Returnable Items

The following cannot be returned:

  • Final sale items (marked at checkout)
  • Custom or personalized orders
  • Gift cards

3. How to Return

  1. Log in to your account at donnawil.com.
  2. Navigate to “Order History” and select “Request Return.”
  3. Print the prepaid return label (U.S. orders only).
  4. Ship items via the designated carrier.

4. Refund Process

  • Refunds are issued to the original payment method.
  • Processing time: 5–7 business days after we receive your return.
  • Original shipping fees are non-refundable.

5. Exchanges

  • Exchanges are subject to availability.
  • Contact us via the Help Center to request an exchange.

6. Damaged or Defective Items

  • Report issues within 48 hours of delivery.
  • Provide photos of the defect/damage.
  • We’ll arrange a free return & replacement.

7. International Returns

  • Customers are responsible for return shipping costs.
  • Mark packages as “Returned Goods” to avoid customs fees.

8. Store Credit

Prefer store credit? Select this option when initiating your return for an instant digital voucher.

Need Help?

Visit our Help Center for:

  • Return status updates
  • Exchange assistance
  • Policy clarifications